Shipping Policy

We strive to deliver products purchased from 29thelabel brand and

website - www.29thelabel.com in excellent condition and in the fastest time possible.

All orders are dispatched within 12-15 business days of order placement. Business days exclude

public holidays, Saturdays and Sundays.

Made to Order/ Orders with customization might take slightly longer to dispatch. The same will be

informed to you via email or Whatsapp.

Once the dispatch happens, the delivery may take 2-5 business days depending on the destination

city.

The dispatch details with the tracking number are sent to the registered email id or WhatsApp.

Cash on Delivery is not available.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete

order amount including any shipping charges.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION

29thelabel uses third party courier services for logistics of orders’ parcels. These courier companies

work independently and 29thelabel does not have any direct control over working or policies of the

courier companies. In unforeseen and unfortunate cases wherein courier services refuse to accept

customer’s claim of wrong or tampered delivery or non-delivery of parcels, 29thelabel shall not be

held liable for any loss until below mentioned guidelines are followed by customers.

If a parcel is received in tampered condition, the customer shall refuse to accept the parcel from the

courier person.

Even if the parcel is intact, Customer ought to video-record the act of opening the received parcel as

proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case the customer denies receiving the parcel, while the courier company shows the parcel to be

delivered, the customer needs to raise the issue within 48 hours of the delivery message. 29thelabel

will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD,

29thelabel can ONLY assist the customer in raising the concern with the concerned courier

company. 29thelabel would re-fulfil the order ONLY when the courier company confirms that indeed

the parcel is lost and not delivered to the customer.

INTERNATIONAL SHIPPING

29thelabel ships across the globe. For international orders, there is no ‘Cancellation / Return /

Exchange’ available.

Shipping charge for international orders depends on the ordered product(s) and location of the

delivery address. It will be reflected on the checkout page once you input your complete delivery

address on the checkout page.

Important: As you add more products in your order, shipping cost per product decreases drastically.Note:For international orders, Custom charges may be levied at the port of entry which needs to be

fulfilled by the customer. These charges are calculated by the custom/relevant department of the

importing country. Though, usually there is no import charges for textiles